Who pays for return shipping cost ?


Except the seller dispatched the item in error, or the shipped item is faulty or broken, the buyer must pay the fees for return shipping.

How do I return an item once I have a shipping label?


When your return request is accepted, we will email a return label to your registered email. Please kindly print the shipping label sent to your email. Pack your item safely and with the original packaging where applicable Firmly and visibly...

How do I return a product?


RETURNS: You can withdraw from a purchase at any time between the time of purchase and 14 days of receipt of the item. If purchased items have been shipped before Seller or African Shops receives a cancellation request, you will be responsible...

How do I change my shipping address?


If your shipping address has changed or you wish to ship to an alternative location, please update the shipping address in your "my account" page. To change your shipping address, please follow these steps: Visit "my account" on our website...

Where is my order dispatched from?


Our Sellers operate from a variety of national locations in the UK and have stores across the various region. Items will be shipped from the Seller's store location. African Shops UK does not allow Sellers from the outside UK.

What's the shipping cost for my order?


African Shops endeavor to keep all shipping costs to the barest minimum. The cost varies from item to item and depends on item size, weight, dispatch store location, shipping destination, and shipping priority selected. All shipping costs are...

How can I view order status and track my order?


Once your order is confirmed by an order confirmation email, you can view order status and track your order by visiting "my account", clicking "orders", and then "track my order". Order Status is written in the first line of the landing page

How long does it take to dispatch items ?


African Shops' Sellers aim to dispatch orders within 1 to 2 days and also depending on the dispatched store and merchant. Once your order is confirmed, you can view order status and track your order by visiting "my account", click "orders", and...