Who pays for return shipping cost ?


Except the seller dispatched the item in error, or the shipped item is faulty or broken, the buyer must pay the fees for return shipping.

I cancelled my order. How will I receive my refund?


After completing your refund request and your return is accepted, we will start processing your refund. Once refund notification is sent out to you, please allow 5-10 business days for the refund to surface in your account. For refunds to credit...

Can you issue my refund to a different card if my card is cancelled, lost, expired, or stolen?


We can only transfer your refund to the original payment card or method, and we will not issue refunds to another card, another account, or another payment method. For more information, please review our Return Policy. We advise that you reach...

How do I cancel my order?


Orders are eligible for cancellation within 4 hours of placing the order To cancel your order within the first 4 hours, visit your "my account", log in with your user id and pass. Navigate to orders, select the order you want to cancel and select...

Can I exchange an item I don't want ?


We are sorry you are unsatisfied with the item purchased on our website. But unfortunately, items can not be exchanged. You can request a return and refund for an item purchased within the guideline in our return policy. An alternative item can...

How do I return an item once I have a shipping label?


When your return request is accepted, we will email a return label to your registered email. Please kindly print the shipping label sent to your email. Pack your item safely and with the original packaging where applicable Firmly and visibly...

How do I return a product?


RETURNS: You can withdraw from a purchase at any time between the time of purchase and 14 days of receipt of the item. If purchased items have been shipped before Seller or African Shops receives a cancellation request, you will be responsible...

What Payment Method is Covered by African Shops Money Back Guarantee ?


African Shops Money Bank Guarantee only covers payments and transactions made on our website. Cash payments, Bank transfers, and all other types of payment not made via our website - africanshops.co.uk will not be covered by our money-back...